SUBSCRIPTION INFORMATION & POLICIES

GENERAL INFORMATION 

Sign Up

To sign up, please visit 25catsinabox.com, select a box and subscription cycle and complete payment. 

New Subscribers

• 25Cats in a box collects payment before shipping kits. 
• Boxes ship on 4th of each month. You are billed on the 11th of each month for the next month’s box. 
• Cancellations for the next month’s box can be made up to the 10th. We do not refund or cancel shipments for orders that have missed the cutoff day. 
• The last day to sign up for a month’s subscription box is the last day of the month. For example, you may subscribe to January’s box between Jan 1–Jan 31st. As of February 1st you are subscribing to February’s box.

CANCELLATIONS AND SERVICE INTERRUPTIONS

Users may cancel their subscription at any time by logging in to their Account Page and following the directions in our FAQs, or by contacting 25Catsinabox at hello@25cats.com, with the subject line “UNSUBSCRIBE”. Users will not be charged for cancellation. Users canceling subscription(s) through their account page must do so prior to the 1st day of the following month (e.g., by July 31st in order to cancel for an August renewal). Users requesting cancellation of subscription(s) via e-mail must do so by the 25th of the previous month to allow for manual processing of the cancellation (e.g., Subscriber must email cancellation request by July 25 in order to cancel their account prior to an August renewal). If an Active Subscriber cancels their subscription, they will still receive products through the end of the then-current subscription term. Active Subscriber's subscriptions will not be renewed after the then-current term expires. However, you are not and will not be eligible for a prorated refund of any portion of the subscription fee paid for the then-current subscription period. That means if an Active Subscriber cancels their subscription after one (1) month but pre-paid for three (3) months, they will not receive any money back, but will receive two (2) months’ worth of product from the Company. Anyone may re-subscribe at any time following cancellation. The Company does not allow Active Subscriber to pause or suspend its subscriptions.

By using this Website, you understand and agree that you shall receive no refunds and no exchanges for any products provided by the Company once our supplier or We deliver these items to the carrier who delivers these products, unless the product received by you is damaged and/or expired. The Company provides a selection of products which may vary from box to box sent to various Users of the Service. The Company cannot accommodate specific requests for certain products, as the Company operates from a limited inventory of products depending on availability.

RETURNS

We do not accept returns on subscriptions or items included in subscription boxes. We only replace items if they are defective, damaged, or missing from your shipment. If an item arrives damaged or is missing from your box, send an email to hello@25cats.com within 7 days of delivery and we will mail you a replacement item at no cost to you. If the item is damaged, you may be asked to email us a photo of the item, which will be used to improve quality assurance processes. Replacements are approved at the sole discretion of 25Cats In a Box. All attempts will be made to replace your item with an identical or similar item. This means that we will make every attempt to match the colour and/or variant of the item we are replacing. If an identical or similar item is not available, we reserve the right to offer you a choice between a non-identical replacement item of similar value or a credit on your account.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.